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SUPPORT SERVICES
SMOOTHLY OPERATED SYSTEMS ARE THE KEY TO ALL BUSINESSES
Life Science businesses rely on mission critical applications. To maintain the integrity of content management systems a reliable technical support team is a must, which
HOW DACHS CAN HELP
Offering support 24/7, DACHS’s dedicated Support Service teams support multiple industry standard applications, as well as in-house developed solutions in the fields of Document Management and Regulatory Information Management.
DACHS Support Services are tailored specifically to our client’s requirements.
WHY TRUST DACHS
20+ YEARS OF EXPERIENCE
For more than 20 years, over 17,000 users have been relying on DACHS Support Services globally, in over 70 countries. DACHS looks back on over 20 years of experience in the field of document management for Life Sciences.
SPECIALIZED IN PHARMA / LIFE SCIENCES
We provide IT support in the fields of drug development,
clinical trial documentation and tracking, regulatory submissions,
as well as drug manufacturing, packaging and labelling. Understanding the business needs in a regulatory environment, our Support Services offer continuously proven reliability, competency and flexibility.
HIGHLY QUALIFIED AND INNOVATIVE PROFESSIONALS
The majority of DACHS engineers are certified by the vendors of supported applications and have taken part in extensive internal training and mentoring programs. Our Service and Support managers have advanced ITIL certificates (i.e.: Service Design, -Transition, -Operations). Our project managers are PMP or PRINCE2 certified professionals.
A DEDICATED PARTNER
With the ability to reliably provide as well as to flexibly adapt our services to changing requirements, DACHS associates have become valued, integrated parts of our clients’ organizational environment, rather than simple external service providers. As trusted partners of big pharma companies we are fully committed to our service tasks to enable the best possible business outcomes.